Leverage our market expertise Expert insights, analysis and smart data help you cut through the noise to spot trends, risks and opportunities. Join over , Finance professionals who already subscribe to the FT. Choose your subscription. Trial Try full digital access and see why over 1 million readers subscribe to the FT. For 4 weeks receive unlimited Premium digital access to the FT's trusted, award-winning business news. Digital Be informed with the essential news and opinion.
Delivery to your home or office Monday to Saturday FT Weekend paper — a stimulating blend of news and lifestyle features ePaper access — the digital replica of the printed newspaper. Team or Enterprise Premium FT. Pay based on use. These cookies are necessary for the website to function and cannot be switched off in our systems.
They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any information which allows us to identify you unless you are logged into your account. Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional Cookies. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies. These cookies may be set through our site by our advertising partners. Key Information. If your mis-sold PPI claim is rejected or if you're not sure whether the amount you've been compensated is correct, you can complain about it to the financial ombudsman. You can also complain to the financial ombudsman about PPI if your bank or provider takes longer than eight weeks to get back to you.
It's free to appeal to the financial ombudsman, but due to the volume of PPI complaints it can take a while to get a refund. More than , people have already used the free Which? Any complaints that are received have to be considered.
But not all financial complaints can be dealt with by the ombudsman, and it can be frustrating if it has to return a complaint rather than take it forward. The Financial Ombudsman Service may not be able to help in the following situations:. An adjudicator will investigate your complaint and reach an opinion based on all of the information. If either party is unhappy with the decision, it can ask for an Ombudsman to consider the complaint. An Ombudsman will consider the complaint afresh and reach his or her own opinion.
If you accept the Financial Ombudsman Service's decision, it's legally binding on both you and the business. The provider is bound by the Financial Ombudsman Services findings and final decisions from the financial ombudsman are legally enforceable. So if the business doesn't comply, you can ask a court to make them do what the financial ombudsman has said.
0コメント